February 14, 2022
Dear Valued Customer,
As a leader in the food service hardware and plumbing markets, we are dedicated to helping you achieve your business goals. Our commitment to customer service, knowledgeable support, and superior products are just a few ways in which we strive to be your first choice. The past few months have been extremely difficult with severe labor shortages, long ocean freight lead times and manufacturing supply chain challenges. We are working hard to combat this and appreciate your patience during this tough time.
The global transportation sector has implemented consistent container cost increases over the past 12 months and although we had hoped these were temporary, all indications is that the current pricing will remain consistent through the remainder of 2022.
We have been working tirelessly to combat these increases and we have so far absorbed the significant portion of this incremental cost and now have no option but to pass on an additional 5% increase to our current freight surcharge effective March 1st, 2022. There will be a separate line added to the invoice and included in the invoice total. Our business cannot absorb the sustained container cost increases and we need to share a portion of these costs with our customers. This freight surcharge remains temporary, and we will monitor monthly and adjust accordingly as container costs increase/decrease.
We take very seriously our commitment to providing the best value for our customers. We work with our manufacturing locations to look for operational improvements and viable raw material suppliers to keep our customers’ prices competitive. The global economy continues to see consistent raw material increases and inflationary pressures that require us to adjust our pricing.
Component Hardware Group in the USA will be implementing a price increase to contract pricing and both the Plumbing Products List Price and the Food Service Products List Price effective April 1, 2022. Contract pricing will be evaluated on an item-by-item basis. List price increases will average between 4 % to 7% across most products however selected items may be significantly impacted due to the unique increases in raw materials and container cost. Please note that we will honor current pricing on all existing orders up through April 1, 2022, only.
As an existing customer, you can place orders 24/7, view previous invoices, order history and gain access to your unique pricing on our website at www.componenthardware.com. To sign up to receive access to this portion of our website, please send an email request to email@example.com.
If you have any questions, please connect with your local Business Development Manager or Customer Service Representative who can help you. Thank you for your continued support of Component Hardware and we look forward to growing together.
The Component Hardware Group Team